Location: NHADA, 507 South St Bow NH 03304
Date: Wednesday, September 25 OR Thursday, September 26
Start Time: 9:00am – 4:00pm
Tuition: $295
Who should attend? This seminar is perfect for new or experienced Service Advisors and Managers. Time is set aside for the attendees to practice the learned techniques. Class size is limited to allow a more personal training experience.
Service Advisor Training
This highly interactive program will dig deep into the following topics:
✓Phone Skills
✓Turning the price shopper into an appointment
✓Proper Appointment Setting
✓Setting expectations
✓The Write-up process
✓Listening Skills
✓Walk Around
✓Build Rapport
✓Soft Up-sell
✓Present maintenance
✓Selling Found Work
✓Proper Use of MPI
✓Building Value
✓Objection Handling
✓Closing
Presenter:
Robin Greenwood, Brown & Brown Dealer Services
Questions? Please give us a call at 603-224-2369, or email Kaleena Guzman for more information.