Service Advisor Training

Location: NHADA, 507 South St Bow NH 03304

Date: Wednesday, September 25 OR Thursday, September 26

Start Time: 9:00am – 4:00pm

Tuition: $295

Who should attend? This seminar is perfect for new or experienced Service Advisors and Managers. Time is set aside for the attendees to practice the learned techniques. Class size is limited to allow a more personal training experience.    

Service Advisor Training

This highly interactive program will dig deep into the following topics:

✓Phone Skills
✓Turning the price shopper into an appointment
✓Proper Appointment Setting
✓Setting expectations
✓The Write-up process
✓Listening Skills
✓Walk Around
✓Build Rapport
✓Soft Up-sell
✓Present maintenance
✓Selling Found Work
✓Proper Use of MPI
✓Building Value
✓Objection Handling
✓Closing

Presenter:

Robin Greenwood, Brown & Brown Dealer Services

Questions? Please give us a call at 603-224-2369, or email Kaleena Guzman for more information.