Meet A Board Member: Ron Poirier, Independent Repair/Service Director

TELL US A LITTLE BIT ABOUT YOURSELF (FAMILY, HOBBIES, ACCOMPLISHMENTS, COMMUNITY INVOLVEMENT, PERSONAL/CAREER GOALS):
I’m married to my wonderful wife of 40 years and we have three children, four grandchildren, and a cat and dog. Our company has supported Manchester youth sports and I was active as a coach in soccer and baseball. I obtained my private pilot certificate in 2001 and own a Grumman Tiger 4-place airplane. I enjoy overlanding and traveling the U.S. by motorcycle and truck. I am the former Vice President of the NH Gasoline Retail Dealers Association and I am the NH Representative for NESSARA.

WHAT GOT YOUR CAREER STARTED? DO YOU/DID YOU HAVE ANY MENTORS?
An injury to my dad while on a horse required me to get into the family business at the age of 13. In those early years, I was fortunate to be mentored by some top-quality technicians and had the guidance of many individuals. I worked alongside my dad and brother, and most recently, I transferred ownership to my son and his family.

HOW HAS THE INDUSTRY CHANGED OVER THE YEARS?
In the early days, gasoline was .29 cents a gallon and cars did not even have seat belts. I realized early on in the '70s that change was coming in terms of safety systems, emissions, fuel economy, and technology. And frankly, it has never slowed down since that time. It was, and still is, truly an exciting time to be in the automobile business.

WHAT INDUSTRY EVOLUTION ARE YOU MOST LOOKING FORWARD TO AND/OR SCARED OF?
As we transition to cleaner vehicles, I am intrigued as to where we will end up in the next decade and beyond. Certainly, there is a place for electric vehicles, but it's yet unclear what else might be propelling our vehicles in the future. Hydrogen, natural gas, and petroleum may still have an impact on how we navigate the roadways.

WHAT IS YOUR BIGGEST CHALLENGE RIGHT NOW?
Retirement! January 1st marked the beginning of my retirement, and I am enjoying every day as I knock off the items on my wish list that I’ve created in the last 50 years of work.

WHAT IS THE MOST FULFILLING PART OF YOUR JOB?
The interaction with customers, vendors, and colleagues has always been the driving force for me. The relationships you build over the years as you serve your local community are precious and make getting out of bed in the morning a joy.

WHAT ADVICE WOULD YOU GIVE SOMEONE JUST STARTING IN THE INDUSTRY?
Be ready for change, remain adaptable, and try to get a view above the treetops to be better prepared for what is around the corner. Being involved in coaching, mentoring, and 20 Group can help you to see beyond your front door and is invaluable in moving your business along.
Invest in your people and always be sensitive to their needs and how they interact in your teams. Just when you think you’ve arrived, you'll be left behind by the next bus.